Credentials

This program is a human resource workshop that increases managers' skills in and understanding of: Critical Steps to Improve Staff Retention, Avoiding Third Party Intervention, Effective interviewing and Selection, and Improving Associate and Workplace Safety.

This program is a human resource workshop to increase managers' skills in and understanding of: Equal Employment and Litigation Risks; OFCCP Compliance and the HR Assessment; Avoiding Sexual Harassment; and Performance Management.

This training helps participants understand themselves and others better within the work environment, resulting in improved communication and performance. The DiSC process helps participants understand that behaviors are situationally based. During this program, participants will learn the following: to identify personal behavioral profiles, to capitalize on strengths, to increase awareness of different profiles and to use the Communication Action Planning Process.

This course explains basic financial terms and how to read and understand a Profit & Loss statement. Breakeven points, forecasts, and estimates will also be discussed and reviewed.

This seminar provides guidelines for developing a positive working relationship with your client. Topics include client's objectives, presenting information to the client, prioritizing accomplishments, preparing for weekly meeting, and handling other client departments.

This 2-part seminar is particularly effective for Back-of-House Managers and Chefs. It covers cost controls, sales projections and budgeted costs. Participants will be trained in the use of all appropriate company guidelines and procedures.

This seminar takes managers through "hospitality opportunity times" with our guests, from the first moment of contact through the dining experience in both cafeterias and restaurants. Reinforces the RA mission of "Delivering Hospitality Excellence to Our Premier Clients". Discussion on how to recognize and motivate your staff and nominate for RA's Hospitality Heroes program. This course can be taken through RA University or separately

This full-day seminar explores key management skills needed to supervise employees. Participants receive practical suggestions for managing multiple assignments, delegating work, setting goals, and solving problems in the workplace.

This full-day seminar provides more advanced management skills. Participants learn how to affect and manage change, communicate effectively to obtain results, coach and motivate managers, and deal with interpersonal conflict. Leadership styles will be identified and discussed.

Sexual and workplace harassment is a serious issue for all organizations and associates. Sexual and workplace harassment can cause emotional distress resulting in higher turnover, decreased productivity, as well as the potential for litigation if harassment is not stopped. Successful completion of the program will result in a certificate of completion.

This seminar reviews the tools to effectively prepare for and conduct daily pre-meal meetings in both restaurant and cafeteria setting.

As today’s workplace becomes increasingly more competitive, personal skills can make all the difference. The Etiquette Advantage in Business will help managers face the challenges of the corporate world with confidence. Etiquette can make the difference between getting ahead in the workplace or being left behind. Throughout this seminar, the underlying lesson is that the right behavior elicits the right response from those being dealt with in a business transaction of any sort

This course provides an overview of marketing. Highlights include marketing techniques, great external marketing campaigns and their messaging techniques. Goals for both the Corporate Dining and Cultural divisions along with the tools provided by the marketing department to help a unit achieve their goals.

The seminar introduces managers to the visual and aesthetic standards professionals. Design elements, visual presentation, food display, and uniform appearance will be included in the discussion.

During this seminar, participants will learn how to identify and handle the most common types of different people, how to neutralize the typical tactics difficult people use, and how to minimize the effects of negative behavior. In addition, participants will gain the tools needed to stay in control in the face of the intimidating antics of others.

In today's business environment, with a vast range of ages and background experiences at play, you are more likely to be managing, coaching and leading people who are nothing at all like you. This is the first time there have been all four generations actively working together at the same time in the workplace. One increasingly important starting point is to gain an understanding of generational dynamics in the workplace. Today's workforce comprises four distinct generations; each with its own shared history, common biases and core beliefs. Learning what makes each generation tick, and taking the time to consider your communication approach, will advance your relationships and help you lead your team during good times and through stressful situations. This course gives your participants that generational insight. Participants will learn the common drivers of each generation - what they are looking for, how you should interact with them, how they make decisions, and what is most important to them.